What should I do if my device arrives damaged?

If your device appears damaged upon delivery, please contact Auramax Digital as soon as possible and keep:

  • The original packaging
  • The device and accessories
  • Your receipt or proof of purchase
  • Photos or videos showing the damage, where possible

Do not dispose of the packaging or accessories until the matter has been reviewed.

Any replacement, return or warranty arrangement will depend on the condition of the product and the applicable manufacturer, supplier or YES terms.

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