If you are having difficulty with identification or facial verification, try the following:
- Place your identification document on a flat surface.
- Make sure the area is well lit.
- Avoid glare or reflections on your identification document.
- Make sure your face is clearly visible and within the frame.
- Remove sunglasses, masks, hats or anything covering your face.
- Keep your eyes open during facial verification.
If verification continues to fail, contact Auramax Digital for assistance with the next steps. YES provides similar guidance for unsuccessful ID and facial verification.