YES Mobile WiFi is a portable personal WiFi solution that lets you connect your devices to the YES 5G Advanced network wherever you go.

It is designed for customers who want their own secure WiFi connection without relying on public WiFi networks.

YES currently offers Mobile WiFi plans at RM58 per month under the current launch promotion.

The plans include:

• Uncapped 5G Advanced data and speed
• 500GB 4G data with uncapped speed
• ZTE U30 Air MiFi device

Depending on the selected contract option, the device may be provided free or at a promotional device price.

For the latest offer, please check the current plan information on the Auramax Digital website.

Both plans provide the same core Mobile WiFi service, including uncapped 5G Advanced data and speed and 500GB of 4G data with uncapped speed.

The main difference is the contract period and device offer.

Under the current offer:

• 12-month plan: ZTE U30 Air MiFi device at RM199
• 24-month plan: FREE ZTE U30 Air MiFi device

Both are currently offered at RM58 per month, subject to the latest promotion and applicable terms.

The current Mobile WiFi offering uses the ZTE U30 Air MiFi.

The device supports 5G Advanced connectivity and is designed for portable internet access.

The ZTE U30 Air MiFi can connect up to 10 devices at the same time.

This makes it suitable for connecting smartphones, laptops, tablets and other WiFi-enabled devices while travelling, studying or working remotely.

YES states that the ZTE U30 Air provides up to approximately 10 hours of battery life.

Actual battery life may vary depending on signal strength, number of connected devices, network usage and other operating conditions.

Yes. The ZTE U30 Air supports NFC tap-to-connect, allowing compatible devices to connect more conveniently.

The current YES Mobile WiFi plan includes:

• Uncapped 5G Advanced data and speed
• 500GB 4G data with uncapped speed

YES currently describes its 5G Advanced Mobile WiFi offering as having no data cap, no speed cap and no FUP for the 5G Advanced portion of the service.

Actual network experience still depends on coverage, device capability and network conditions.

The MiFi is portable, so you can take it with you and use it wherever compatible YES network coverage is available.

However, actual connection quality and speed depend on the YES coverage available at your current location.

We recommend checking the official YES Coverage Map before subscribing or travelling to an area where connectivity is important.

Yes. YES specifically positions Mobile WiFi for portable work and study use.

It can provide a private WiFi connection while working from cafés or travelling, and it can connect up to 10 devices for activities such as group study sessions.

You must be 18 years old or above to subscribe to YES Mobile WiFi.

Yes.

According to YES, foreigners may subscribe to YES Mobile WiFi. A RM200 deposit currently applies to the plan offering for foreign subscribers.

Yes. The current YES Mobile WiFi offer includes FREE access to ILMUChat Pro.

ILMUChat supports features including Chat, Design, Present and Build, and is designed to understand Malaysian languages and local context.

Where identity verification is required as part of the YES registration process, the applicant must complete the applicable eKYC or identity verification steps.

After Auramax Digital processes the initial registration, you may receive instructions to complete the required verification before the application can proceed.

Select your preferred 12-month or 24-month Mobile MiFi plan on the Auramax Digital website and click Buy Now.

Complete the registration form with the required information. Auramax Digital will assist with processing the initial YES registration, after which you may be required to complete eKYC and the relevant payment steps.

YES 5G Wireless Broadband is a plug-and-play home internet service that uses the YES 5G Advanced network.

It does not require fibre installation. Depending on the selected plan, customers may receive a router and enjoy uncapped 5G Advanced data and speed together with a separate 4G data allowance.

No. YES 5G Wireless Broadband is designed as a plug-and-play service.

Once the router and SIM are ready, you can connect the router to power and use the service without waiting for fibre installation.

Some YES Wireless Broadband plans include a router, while other plans may offer the router at a promotional price.

The applicable device offer depends on the selected plan and contract period.

YES currently offers Wireless Broadband plans with different contract options.

Depending on the selected offer, contract periods may include 12 months, 24 months or 36 months, while selected Flexi options may be available without a contract.

The 7-Day Return Policy allows eligible YES Wireless Broadband Gateway customers to request cancellation within seven days from the SIM activation date.

YES currently states that the registered-address usage must be below 10GB and the complete device set must be returned in good working condition. Terms and conditions apply.

Yes. Customers are strongly encouraged to check YES coverage at the intended usage location before subscribing.

Actual service performance may vary depending on location, building structure, surrounding conditions and network availability.

YES Wireless Broadband uses a mobile network rather than a fixed fibre connection, but service quality will depend on YES coverage at the new location.

Check coverage before using the service at a different location.

The number of supported devices depends on the router model.

For the latest device capability and specifications, please check the product details shown with the selected plan or contact Auramax Digital.

Yes. You can port your existing mobile number to YES, subject to the applicable port-in requirements.

Before starting, your current account should remain active, you should not have outstanding bills or an ongoing contract, and the number should not be part of a principal-supplementary arrangement.

For a new YES plan, download the MyYes App, select Activate SIM, enter the required information and proceed with activation.

You will then need to receive and respond to the Port-out SMS from your current mobile operator.

YES advises customers to receive and respond to the Port-out SMS from their existing telco within 24 hours.

Follow the instructions in the SMS carefully.

Check the rejection reason with your current mobile operator before submitting another port-in request.

Common issues may include outstanding payments, an active contract or incorrect account information.

For SIM-only plans, the YES service will be activated after the port-in request succeeds.

For certain device plans, YES may provide a temporary active number that will later be replaced by your successfully ported number.

eSIM stands for embedded SIM. It is a digital SIM built into compatible devices, so you do not need to insert a physical SIM card.

YES supports eSIM on compatible devices.

Yes, if your device supports YES eSIM.

YES allows eligible users to activate their service through the MyYes App, without waiting for physical SIM delivery.

YES SIM or eSIM activation can be completed through the MyYes App.

Follow the instructions shown in the app and complete any required identity verification during activation.

No. eSIM support depends on the device model.

Customers should check the latest YES-supported device list before choosing eSIM.

Yes, compatible dual-SIM devices may allow YES eSIM to be used as an additional line alongside another SIM.

A supplementary line allows an eligible YES Infinite principal line customer to add additional mobile lines under the account.

YES currently advertises supplementary lines with 20GB data, shared hotspot capability and unlimited calls and SMS, subject to the applicable terms.

YES currently allows eligible Infinite customers to add up to four supplementary lines.

YES currently lists the Infinite supplementary line at RM20 per month.

Pricing and benefits may change, so customers should check the latest YES information before applying.

Selected YES Infinite plans currently include free unlimited 5G roaming in Singapore, subject to the applicable plan terms and conditions.

YES provides roaming services for supported destinations.

Availability, charges and roaming passes may vary by country and plan. Customers should check the latest roaming information before travelling.

You can check your current data usage through the MyYes App.

Log in to your YES account and view the usage information associated with your active service plan.

For YES 5G Wireless Broadband customers, YES also confirms that data usage can be checked through the MyYes App.

The information shown will depend on your plan. For plans with separate mobile, hotspot or 4G allowances, the relevant usage information may be displayed separately.

You can enable Auto Billing through the MyYes App.

1. Log in to the MyYes App.
2. Go to Quick Access / More and select Auto Bill.
3. Turn on the Auto Billing option.
4. Add your eligible credit or debit card details and complete the setup.

YES currently states that customers who enable Auto Billing may enjoy a 2% rebate, up to RM5 on the monthly bill, subject to the applicable terms and conditions. (yes.my)

Please ensure that sufficient funds are available in your nominated payment account when the monthly bill is due.

You can pay your monthly YES bill through several official YES payment channels.

The easiest method is through the MyYes App:

1. Log in to your MyYes App.
2. Go to the Account/Profile section.
3. Select Pay or the relevant billing option.
4. Follow the instructions to complete your payment.

You may also pay through JomPAY/online banking, YES Express Payment Channel, participating payment outlets or other payment methods made available by YES.

The MyYes App is used for managing many YES account functions, including SIM activation, number port-in and other account-related services.

Yes. YES instructs customers to use the MyYes App for SIM activation and number port-in procedures.

Yes. The MyYes App includes a Port-in Status function where customers can check the status of their number transfer request.

YES currently instructs eligible customers to add supplementary lines through the MyYes App.

Customers should use the official YES account channels, including the MyYes App, for current billing and account information.

If you are unsure where to find a particular account function, Auramax Digital can guide you to the appropriate YES support channel.

You can contact us through:

WhatsApp / Telephone: +60 18-337 7361
Email: sales@auramaxdigital.com.my

You may also visit one of our business locations:

KIPMall Kota Warisan
M41, KIPMALL, Jalan Warisan Sentral 3, Kota Warisan, 43900 Sepang, Selangor.

Lotus’s Nilai
G24, Lotus’s Nilai, 1, Jalan BBN 1/3, Putra Point, 71800 Nilai, Negeri Sembilan.

Changes or cancellations after activation are subject to the applicable YES plan terms and conditions.

If your plan has a minimum contract period, early termination charges or other obligations may apply.

Contact Auramax Digital or YES customer support before making any changes so that you can understand the applicable conditions.

If you experience a problem with a device purchased through Auramax Digital, contact us and provide:

• Your name
• Proof of purchase
• Device model
• Description of the problem
• Photos or videos where relevant

Warranty, repair or replacement eligibility will depend on the device, nature of the problem and applicable manufacturer, supplier or YES warranty terms.

Do not attempt to dismantle or modify the device if you intend to make a warranty claim.

If your YES SIM card is lost or stolen, you should report it as soon as possible to prevent unauthorised use.

Contact the appropriate YES customer support channel for assistance with SIM suspension and replacement.

Auramax Digital can also assist you with information on the appropriate procedure.

If your SIM card is not working properly, first check that:

• The SIM card is inserted correctly.
• Your device is compatible with the YES network.
• Airplane Mode is turned off.
• Mobile data is enabled.
• Your device has been restarted.
• You are within an area with YES network coverage.

If the problem continues, contact Auramax Digital or the relevant YES support channel for further assistance.

Yes, Auramax Digital can provide general assistance and help you understand the appropriate next step.

However, detailed billing records, account adjustments, service charges and certain account-related matters may need to be handled directly through YES/YTL Communications Sdn Bhd, as the telecommunications service provider.

Our team can guide you to the appropriate support channel where necessary.

If your YES service has not been activated, first make sure that you have completed all required registration steps, including:

• Submission of the required information
• eKYC or identity verification
• Any required payment
• Any additional instructions sent to you

If all steps have been completed and the service is still not active, contact Auramax Digital with your registration details so that our team can assist you in checking the next step.

Activation time may vary depending on verification, system processing and the type of service selected.

You can contact Auramax Digital if you need assistance after submitting your registration, including questions about application status, eKYC, payment, collection, delivery or general registration matters.

For issues relating directly to an active YES service, billing account, network service or account management, our team can guide you on the appropriate YES support channel where necessary.

WhatsApp / Telephone: +60 18-337 7361
Email: sales@auramaxdigital.com.my

Any applicable delivery fee will depend on the product, delivery location and delivery arrangement.

If a delivery charge applies, the amount will be communicated to you before the delivery is confirmed.

Contact Auramax Digital as soon as possible if you need to change your delivery or collection arrangement.

Changes may be possible if the order has not yet been dispatched or prepared for collection.

Once an order has been dispatched, changes may depend on the courier or delivery arrangements.

If your device appears damaged upon delivery, please contact Auramax Digital as soon as possible and keep:

• The original packaging
• The device and accessories
• Your receipt or proof of purchase
• Photos or videos showing the damage, where possible

Do not dispose of the packaging or accessories until the matter has been reviewed.

Any replacement, return or warranty arrangement will depend on the condition of the product and the applicable manufacturer, supplier or YES terms.

This depends on the product, registration requirements and applicable verification procedures.

For certain orders, collection by another person may not be permitted because the registered customer may need to verify their identity.

Please contact Auramax Digital in advance if you would like another person to collect your order on your behalf.

Auramax Digital will contact you once your SIM card, device or order is ready for collection.

Please do not visit the outlet for collection until you have received confirmation from our team.

When collecting your order, you may be required to provide identification or other information to verify the collection.

Delivery time may vary depending on:

• Product or device availability
• Delivery location
• Courier or logistics arrangements
• Public holidays or weekends
• Completion of any required registration, eKYC or payment process

Where delivery is arranged, the estimated delivery time will be communicated to you once your order is ready for dispatch.

Delivery availability depends on the product, device, stock availability and delivery location.

If delivery is available for your order, Auramax Digital will provide the relevant delivery information and arrangements after your registration or purchase has been processed.

Please contact our team if you would like to confirm whether delivery is available for your selected product.

Yes, where store collection is available for the selected product or service, you may arrange to collect your SIM card or device from an Auramax Digital outlet.

Our current business locations are:

KIPMall Kota Warisan
M41, KIPMALL, Jalan Warisan Sentral 3, Kota Warisan, 43900 Sepang, Selangor.

Lotus’s Nilai
G24, Lotus’s Nilai, 1, Jalan BBN 1/3, Putra Point, 71800 Nilai, Negeri Sembilan.

Please wait for confirmation from our team before visiting the store to collect your order.

Not necessarily.

YES states that 5G Advanced is designed to provide better indoor penetration and broader outdoor coverage, but actual indoor signal strength may still vary depending on building structure, walls, surrounding obstructions and your distance from the network infrastructure.

For the best indication of availability, check the official YES Coverage Map before applying.

Availability depends on the selected plan, device and network coverage in your location.

Some YES plans also provide 4G data in addition to 5G Advanced access. For example, selected YES Broadband plans currently include 5G Advanced data together with a separate 4G data allowance.

The actual connection available to you will depend on your location, device compatibility and applicable plan.

Yes. Your device must support YES 5G Advanced in order to use the upgraded network features.

Device compatibility may vary by model. Customers should refer to the latest supported device information provided by YES or contact Auramax Digital if assistance is required.

YES 5G Advanced is available to YES customers on supported Prepaid, Postpaid and Broadband plans at no additional cost.

You generally do not need to register separately. If you are using a compatible device and 5G Advanced coverage is available in your area, your device can connect automatically.

YES 5G Advanced is the next evolution of 5G technology, designed to provide improvements such as faster speeds, lower latency, better indoor coverage, broader outdoor coverage and improved network stability.

YES states that 5G Advanced uses its 5G infrastructure and spectrum, including the 700MHz band, to provide wider coverage and stronger connectivity.

Network performance may vary depending on several factors, including:

• Network coverage at your location
• Distance from the nearest base station
• Buildings, walls and other physical obstructions
• Indoor or outdoor usage
• Device capability and compatibility
• Number of connected devices
• Distance between your device and WiFi router
• Current network conditions

YES also notes that device type, distance from the router and even the browser used during a speed test may affect the measured connection speed.

No. The coverage map provides an estimated indication of network coverage and does not guarantee actual service availability or performance at a specific location.

YES states that actual coverage may be affected by factors such as:

• Your surroundings
• Buildings and other environmental obstructions
• Distance from the base station
• Device location
• Network conditions

For this reason, actual customer experience may differ from the coverage shown on the map.

You can check the latest YES network coverage using the official YES Coverage Map.

Enter your location or address to view the available 4G and 5G coverage in your area.

Please note that the coverage map is based on computer simulations and is intended as a reference only. Actual coverage may vary depending on your location and surroundings.

Refund eligibility depends on the type of product or service, the payment recipient, the stage of registration or activation, and the applicable terms and conditions.

If you wish to cancel an application or request a refund, contact Auramax Digital as soon as possible.

Where payment was made through YES or the official YES payment gateway, the applicable YES refund procedures and terms may apply.

First, check whether the payment was successfully deducted from your bank account or payment method.

If the transaction was unsuccessful, avoid making repeated payments until you have confirmed the payment status.

For payments made to Auramax Digital, contact our team for assistance.

For payments made through the official YES payment gateway, follow the instructions displayed by the payment system or contact us if you need further guidance.

Yes. Customers should retain the receipt, transaction confirmation or other proof of payment provided for their transaction.

For payments made directly to Auramax Digital, please keep the receipt or payment confirmation issued to you.

For payments processed through the official YES payment gateway, retain the transaction confirmation generated by the payment system.

Available payment methods may vary depending on whether the payment is made to Auramax Digital or through the official YES payment gateway.

The available payment options will be shown or communicated to you at the relevant stage of your registration or purchase.

If you require assistance before making payment, please contact Auramax Digital.

The timing of payment depends on the selected plan, product and registration process.

You may be required to make certain payments during the application process, while other payments may only be requested after your registration or eKYC verification has been completed.

Please follow the payment instructions provided during your application.

It depends on the transaction.

Some payments, such as selected product, device or registration-related payments, may be collected directly by Auramax Digital Sdn Bhd.

Other payments relating to YES services may be processed through the official YES payment gateway.

If you are unsure where to make payment, contact Auramax Digital before proceeding.

The payment process depends on the product or service you are applying for.

Certain payments may be made directly to Auramax Digital Sdn Bhd, while other payments related to YES services may be completed through the official YES payment gateway after the required registration or eKYC process.

Always check the payment instructions and recipient details before completing a transaction.

Please complete the eKYC process as soon as possible after receiving the verification instructions.

If a specific deadline or session expiry is stated in the email or verification page, follow the time limit shown there. If the link or verification session has expired, contact Auramax Digital for assistance with the next step.

If eKYC is required for your registration, your application may not be able to proceed until the verification has been successfully completed.

YES requires identity verification as part of applicable SIM activation and registration procedures.

If you experience any difficulty completing the verification, contact Auramax Digital for assistance.

If you are having difficulty with identification or facial verification, try the following:

• Place your identification document on a flat surface.
• Make sure the area is well lit.
• Avoid glare or reflections on your identification document.
• Make sure your face is clearly visible and within the frame.
• Remove sunglasses, masks, hats or anything covering your face.
• Keep your eyes open during facial verification.

If verification continues to fail, contact Auramax Digital for assistance with the next steps. YES provides similar guidance for unsuccessful ID and facial verification.

After Auramax Digital processes the initial registration, you may receive an email or other registration instructions directing you to complete the required eKYC or identity verification process.

Follow the instructions provided and complete all required verification steps before proceeding with the remaining registration process.

Yes. Where eKYC is required, the applicant should complete the identity verification personally.

You may be asked to scan your MyKad or other accepted identification document and complete facial verification to confirm your identity.

Auramax Digital can assist you with the registration process, but the identity verification itself should be completed by the applicant.

eKYC (Electronic Know Your Customer) is an online identity verification process used to confirm that the person applying for a YES service is the genuine owner of the identification document provided.

During the verification process, you may be required to scan your identification document and complete facial verification. YES uses eKYC as part of its registration and activation process.

Please contact Auramax Digital as soon as possible if you wish to change your selected plan.

A change may be possible if the registration has not yet been fully processed or activated.

Once the registration, eKYC, payment or activation process has progressed, changes may be subject to the applicable YES procedures and terms.

You can contact our team via WhatsApp at +60 18-337 7361 for assistance.

After you submit the form:

1. Auramax Digital will receive and review your registration details.
2. Our team will process the initial YES registration.
3. You may receive an email containing instructions to complete eKYC or identity verification.
4. Complete the required verification using the instructions provided.
5. Where applicable, you may then proceed with the required payment through Auramax Digital or the official YES payment gateway.
6. Your application will continue through the applicable YES registration and activation process.

Submitting the form does not automatically mean that your application has been approved or your YES service has been activated.

Yes. Selected YES plans and products can be applied for through auramaxdigital.com.my.

Simply choose your preferred plan, complete the registration form and submit the required information.

Auramax Digital will assist with the initial registration process. Where required, you will subsequently complete eKYC or other verification procedures through the relevant YES system.

Depending on the selected product or service, you may be required to provide information such as:

• Full name
• NRIC/MyKad or passport number
• Date of birth
• Mobile number
• Email address
• Residential or correspondence address
• Selected YES plan
• Other information required for registration or verification

Please ensure that all information provided is accurate and up to date to avoid delays in processing your application.

Choose your preferred YES plan on our website and click Buy Now or Apply Now.

Complete the online registration form with the required information and submit your application. Our Auramax Digital team will then assist with processing your YES registration.

After the initial registration is processed, you may receive an email requiring you to complete the necessary eKYC identity verification before the registration can proceed further.

No. “Uncapped data and speed” describes the plan's advertised data and speed offering, but the service remains subject to the applicable YES service terms, network management practices and Fair Usage Policy where applicable.

Customers should refer to the latest YES terms and conditions for the applicable usage rules.

It depends on the plan selected.

Standard YES postpaid plans are generally mobile service plans and do not automatically include a device.

Certain packages, such as YES Infinite+ and selected Mobile WiFi/MiFi plans, may include a device or offer a device at a promotional price, subject to the applicable contract and terms. YES Infinite+ currently offers eligible customers a 5G smartphone based on the selected plan and available device options.

Please check the specific plan details before applying or contact Auramax Digital for assistance.

Both options provide access to the YES Mobile MiFi service, but the main differences are the contract period and the applicable device offer.

A 12-month plan provides a shorter commitment, while the 24-month plan provides a longer contract period and may include a more attractive device subsidy or promotional offer.

The applicable device price, upfront payment and promotion may change from time to time, so customers should check the latest Mobile MiFi offer before applying.

YES Mobile MiFi is a portable wireless internet solution that allows you to connect multiple devices to the YES 5G Advanced network while you are on the go.

The current Mobile MiFi offering uses the ZTE U30 Air MiFi, which supports 5G Advanced connectivity, has up to approximately 10 hours of battery life, supports NFC tap-to-connect and can connect up to 10 devices.

It is suitable for customers who need portable internet for laptops, tablets, phones or other WiFi-enabled devices.

The main difference is the way mobile data is provided.

Power 35 provides a fixed high-data allowance with uncapped speed and shared hotspot usage.

The YES Infinite plans provide uncapped 5G Advanced & 4G data and speed. Infinite Basic, Standard, Premium and Ultra mainly differ in their hotspot allowances and monthly commitments.

Customers who require heavier data usage or more hotspot capacity may prefer an Infinite plan.

The right plan depends mainly on your data usage, hotspot needs and monthly budget.

Power 35 may be suitable for everyday browsing, social media, communication and general mobile usage.

If you use a large amount of data or prefer uncapped data and speed, one of the YES Infinite plans may be more suitable. Infinite Basic, Standard, Premium and Ultra offer different hotspot allowances to meet different usage needs.

If you are unsure which plan to choose, contact Auramax Digital and our team can help you compare the available options.

YES offers several 5G Advanced Postpaid Plans, including Power 35, Infinite Basic, Infinite Standard, Infinite Premium and Infinite Ultra.

Power 35 is designed for customers who prefer a fixed high-data allowance, while the Infinite plans provide uncapped 5G Advanced & 4G data and speed with different hotspot allowances.

Plan benefits, pricing and promotions may vary from time to time. Please refer to the latest information on our website or contact Auramax Digital for assistance.